Frequently Asked Questions

Do you sell replacement parts?

Yes. 95% of our products have replacement parts available. Use the search bar in our header to find the parts related to a specific product.

What’s your return policy?

Returns within 6 months are not subject to restocking charges. Anything after 6 months will be subject to restocking charges not to exceed 20%. No merchandise that is discontinued will be accepted for return without prior authorization. Please call 1-800-328-4493 to receive your RMA #.

What’s shipping lead time?

All in-stock orders are shipped within 48 hours. Non-stock and custom items are shipped within 6–8 weeks.

How long does temperature hold in plastic?

2–3 Hours

How long does temperature hold in stainless vacuum?

4–6 Hours

How long does temperature hold in glass?

6–8 Hours

What does MOQ mean?

Minimum Order Quantity. Product has a minimum required amount that can be ordered.

Do you have a warranty?

Service Ideas is interested in knowing about any problems you may experience. We will work with you individually to determine if the problem is caused by a manufacturer’s defect.

Can I request another catalog?

Yes. E-mail Service Ideas at or call 1-800-328-4493.

Can I cook on the thermo-plate stainless insert?

No. To prevent warping, stainless and aluminum plates should never be subjected to an open flame.

Can you put hot beverages in the zepé dispensers?

No. Cold only.

What is camera ready artwork?

We accept high resolution digital artwork (300 dpi or higher) in an Illustrator, .eps, .tif or .jpg format.

  • 300 DPI resolution is the minimum requirement for Pad Printing
  • 600 DPI resolution is the preferred requirement for Etching

NOTE: Service Ideas is not able to modify logos or art

Do you take credit cards?

Yes. We accept VISA, MasterCard and American Express.

How do I place an order?

Simply e-mail us at or log on to our website at

Can I buy direct?

Service Ideas is supported by the distributor channel and we prefer you purchase from a dealer in your area. Use our Sales Rep Finder to locate one of our strategic partners near you. If you have trouble finding a representative we’d be happy to assist you—just call 1-800-328-4493 or email