Terms & Conditions


Terms

1% 10 days from date on invoice, net 30 days. Accounts showing balances owing past 60 days will be placed on credit hold and charged 1% interest per month. Orders may be paid by MasterCard, Visa or American Express at receipt of invoice. Credit card orders are not eligible for cash discount. Any orders paid by credit card later than 10 days from invoice date may be subject to 3% handling fee.

Freight

Orders totaling 0–$120 net will be charged $12.00 for shipping and handling. Orders totaling $121–$1,750 net will be charged 10% of merchandise total for shipping and handling. Single orders, within the continental United States, that exceed $1,750 net will be shipped freight prepaid.

Broken Cases

All products are sold in standard packing cartons only as listed in the price list. Any order calling for less than standard pack will be charged $8.00 NET PER CASE.

Credit

Orders placed by buyers without established credit with Service Ideas, Inc. must be accompanied by check, credit card or credit application. Initial orders for open credit status must meet a minimum net total of $500. Orders will ship as soon as possible after credit has been approved or regular check has cleared. Orders paid by cashier’s check, MasterCard, Visa, American Express, certified check or money order will ship as soon as possible. Call 1-800-328-4493 for exact cash amounts or to request a credit application. We reserve the right to establish or refuse any business entity or individual as a customer.

Special Order Items

A sign off will be required on our special order release form stating that the order will not be canceled or returned. Minimum order quantities are required.

Prices

All prices in US dollars ($) and subject to change without notice.

Lost And Damaged Shipments

Risk of loss is buyer’s upon delivery to carrier; therefore, whenever the seller shall deliver or cause to be delivered to a common carrier, any goods ordered by buyer, whether the particular common carrier shall have been designated in the shipping or routing instruction of buyer or not, seller shall not be responsible for any delays or damages in shipment and the common carrier to which the seller shall deliver goods shipped to buyer is hereby declared to be the agent of the buyer. All shortages or damages must be reported within 48 hours to the carrier and Service Ideas. Secure an inspection report from the carrier. Concealed damage not reported to Service Ideas within 30 days of delivery will not be eligible for credit.

Returns

By definition, returns are any merchandise sold by Service Ideas, Inc. that is to be returned to the factory. Returns within 6 months of invoice date are NOT SUBJECT TO A RESTOCKING CHARGE. Returns received 6–12 months of invoice date or related to overstock are subject to restocking charges, not to exceed 20%. No returns will be accepted after 12 months. All returns to be restocked must be complete case packs, received in the unopened original cartons and merchandise must be current, standard catalog items. We are unable to accept returns of obsolete, special order, custom or crested products. No merchandise will be accepted for return without prior authorization. To receive authorizations please call 1-800-328-4493 and provide the following information. All returns must be freight prepaid.

  • Company name, address, phone number
  • Exact carton count
  • Original invoice number and purchase order number
  • Reasons for return
  • Exact quantity and model numbers