Do you sell replacement parts?
Yes—95% of our products have replacement parts available.
What's your return policy?
Returns within 6 months are not subject to restocking charges. Anything after 6 months will be subject to restocking charges not to excede 20%. No merchandise will be accepted for return without prior authorization. Please call 1-800-328-4493 to receive your RMA #.
What's shipping lead time?
All in-stock orders are shipped within 48 hours. Non-stock and custom items are shipped within 5-6 weeks.
How long does temperature hold in plastic?
2-3 Hours
How long does temperature hold in stainless vacuum?
6-8 Hours
How long does temperature hold in glass?
8 Hours
Do you have a warranty?
Service Ideas is interested in knowing about any problems you may experience. We will work with you individually to determine if the problem is caused by a manufacturer's defect.
Can I request a catalog?
Yes. Click on the Literature Request button above or call 1-800-328-4493.
Can I cook on the Thermo-Plate?
No. To prevent warping, stainless and aluminum plates should never be subjected to an open flame.
Can you put hot beverages in the Zepe Dispensers?
No. Cold only.
What is your custom cresting program?
We print your logo right on most of our plastic and steel products, turning them into advertisements themselves. Lead time for this is four weeks. Please call 800-328-4493 for more details.
What is camera ready artwork?
Camera ready artwork is high quality printed artwork either blank and white or color. We also except high resolution digital artwork (300 dpi or higher) in an .eps, .tif or .jpg format for PC only. We can not work with MacIntosh formated artwork.
Do you take credit cards?
Yes. We accept VISA or Mastercard.
Can I buy direct?
We prefer that you purchase from a dealer in your area and we would be happy to help locate one for you. Call us at 800-328-4493.